Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect during your initial appointment will help make the experience more enjoyable for both you and your pet.

Our Pet Care Philosophy

We are pleased to serve pet owners in Lebanon, Mt. Juliet, and beyond. We are committed to providing state-of-the-art veterinary care with compassion and care for you and your pet.

We are committed to preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Lebanon pets.

Hospital FAQs

Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.

• What types of payment options are available?

  Payment in full is expected at the time services are rendered or at the time your pet is discharged. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances, however, may impact your final bill.

  Before any client leaves our facility, we will always discuss our written estimate with them and will require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to ensure we have space in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Request Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we may offer the time slot to another client.

• What types of animals do you treat?

  We care for small domestic pets like cats and dogs, as well as exotic pets like birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment ordered for your pet. This is a one-time payment due at the time of service.

  A deposit is required upfront for additional hospitalization, diagnostics, or surgery, with the balance due upon your pet's discharge.

• What are the fees associated with an emergency visit?

  All emergency examinations require a deposit payment. After the staff and doctors examine your pet, you will be given an estimate for treatment to help you decide on a treatment plan.

  If your pet requires additional hospitalization, diagnostics, or surgery, a deposit is required upfront, with the remaining balance due upon discharge.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pain Management

One of the primary goals of Cumberland Animal Hospital in serving the animal community is to provide comfort and compassion to injured and ailing animals. Pain is a notoriously difficult symptom to treat, as it is frequently subjective. What one pet may perceive as a severe injury, another may never indicate that it is in pain.

Further, there are different types of pain, such as acute and chronic. Read through our FAQ to learn more about pain management.

• How can I tell if my pet is in pain?

  The best way to determine whether a pet is in pain is to listen to them: decreased mobility, slight whining when lying down or sitting up, decreased appetite, and even snapping at their owners are all signs of a pet in pain.

• What is acute pain?

  Acute pain is pain that occurs suddenly, often as a result of an injury.

• What can doctors do for acute pain?

  Our veterinarians will examine the animal using x-rays and will recommend a course of treatment based on their assessment of the injury. Whether or not this involves surgery, our first priority is to keep your pet comfortable throughout the procedure.

• What is chronic pain?

  Chronic pain is more common in adult and senior pets who have joint disease, arthritis, or even certain cancers.

• What can doctors do for chronic pain?

  Typically, low-dose continuous pain medication is used to maintain the dog's or cat's comfort. Additionally, Cumberland Animal Hospital offers laser therapy to help keep your pet pain-free.